Terms and conditions of use - XL AL FIDA OFFICE EQUIP. LLC

Terms and conditions of use

  • Return Period
    3 Days
  • Return Policy
    All items that are new and unopened are eligible for return or exchange within 3 days upon delivery for a full refund. xlalfida.com will not accept returns or exchange for items purchased if:

    - The item is already open.
    - There are physical damage in the item not caused by manufacturer 
    - More than 3 days have passed since delivery.

    For returns, it is the customer's responsibility to deliver the item back to xlalfida.com Office in Bur Dubai. For the customer's convenience, xlalfida.com may be able to provide an option for collection via courier at a nominal rate. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. 

  • Warranty Policy
    We really hope that you're happy with your purchase! Should you have a problem with your purchase, we offer a Standard Warranty that covers most items for up to 1 year. In most cases, the warranty is provided by the official manufacturer and their service centre. This ensures that the product is managed by trained professionals and with utmost care.

    For any products with an issue, the customer can either return the item at the xlalfida.com Office in Bur Dubai, or we can arrange for a pick up that will be charged at a nominal rate.
  • In case of faulty hardware a minimum of 3 to 4 weeks time is required for repair or replacement by respective agents. However some extra time required for distributor's related problems.
  • HP, CANON, BROTHER, EPSON, XEROX & SAMSUNG brand names carry customer back warranty from respective service centre and xlalfida.com will not look after those warranty / liability.
  • In case the same or similar model is unavailable for replacement an upgrade model can be issued, however the difference in price liable to pay by customer.